Private Care in Cumbria 

How our care agency in Penrith can support you with communication & accessibility  

Our private care agency is committed to providing you with accessible and user-friendly communication and contact options. It is our responsibility to ensure that you can easily reach out to us and that our staff members use these methods to communicate with you. Examples of accessible communication and contact methods include email, text messages, telephone, and text relay services.

We understand that different individuals have unique needs, and we strive to provide information in formats that are appropriate for you. This includes correspondence, advice, and any other relevant information.

We maintain detailed records regarding your accessibility preferences. Our systems are designed to prevent sending correspondence to you in a standard format if it does not align with your recorded needs and preferences.

We understand the importance of effective communication in accessing and receiving the best possible healthcare or adult social care. Therefore, when necessary, we are committed to arranging or providing appropriate professional communication support to ensure that you can effectively engage with our services.

We aim to facilitate accurate and meaningful dialogue between you and our healthcare professionals. By providing the necessary communication support, we want to empower you to actively participate in decisions regarding your care. We believe that effective communication is crucial in ensuring that your needs and preferences are fully understood and taken into account throughout your healthcare journey.

Our Five Steps to Meeting Communication Needs

ASK
We find out if you have any communication or information needs because of a disability or sensory loss and if so what your needs are.

RECORD
We record those needs in a clear way that everyone agrees with. This could be done on a computer or on paper.

HIGHLIGHT
We make sure that our staff know your needs and can easily see them in your records a person’s. This means something can be done straight away.

SHARE
With your consent, we share information about your communication needs with relevant organisations to help you get the support you need. 

ACT
We make sure you are given information that you can access easily and understand. We help you to get support with communication if you need it. 

Our Private Care Agency in Cumbria Can Help

We are a trusted family care agency in Penrith and work throughout the Eden Valley, Carlisle and Keswick. We specialise in elderly care, personal care, assisted living, and dementia care services. Our dedicated team provides exceptional support to people in the comfort of their own homes.

If you would like advice about In-home care in Cumbria, contact our care manager, Colette Russell:

Email: colette@edencountrycare.co.uk

Tel: 07889 706 852

You might also like to join our Facebook group Care Begins at Home to connect with others and talk to our experts about any care-related issues.