In-Home Care Services in Penrith

At Eden Country Care, we pride ourselves on providing compassionate and personalised home care services tailored to your unique needs. We understand that choosing the right care provider is a significant decision, which is why we welcome any questions you may have. Below are some common inquiries that can help you learn more about our services and determine if we are the right fit for you or your loved one.

What can your home carers help me with? 

Palliative Care  
Our home carers help to ensure people are comfortable by providing emotional support, hands-on nursing and personal care, pain management, medication help, and domestic assistance.

Personal Care
Personal Care is a term that relates to supporting a person with their hygiene, it includes help with showering, bathing, dental hygiene, catheter & stoma care. 

Meal Preparation
Carers can support people to prepare their meals or prepare meals for them. They help with planning for and assisting people with shopping and when required keep a diary of food and nutrition intake. 

Medication Help
Support with taking medication from packets, reminding people to take medication, helping with the application of prescribed creams, and keeping a record. 

Household Tasks
Home Help can be provided with small household tasks such as washing up, cleaning kitchen surfaces, emptying bins, changing bedding, and general tidying. 

Respite Care
In-home nursing care visits can be arranged for longer periods to support people caring for a loved one to have a break. 

Using Equipment
Our home care team is trained to provide support with mobility and assist a person using equipment such as hoists, stand-aids, glide sheets, hospital beds, and commodes. 

Social Activities
We provide support to help people continue with their social activities within their community. We work in partnership with other organisations so that we can bring you the most up-to-date information about clubs and activities available in your local area. Our home carers can drive people to the events, support them during the activity, and take them home again.

Do you deduct travel time from the duration of care visits?

No, at Eden Country Care, we do not deduct travel time from the duration of care visits. We believe in providing our clients with the full amount of care they need and deserve, without compromising on quality or cutting corners.

What areas do you cover?

Our care agency in Cumbria provides home care services in Penrith, Appleby, Kirkby Stephen, Alston, Carlisle, Keswick and Shap. We cover all the surrounding small towns and villages. Our Adventure Companions Service covers the whole of Cumbria and supports people to enjoy events, activities and short breaks. 

When should I consider help at home from a carer?

You might want to consider care at home if you're finding it difficult with daily routines like washing, dressing or preparing meals but want to stay independent in your own home. Our care manager has 15 years of experience in assessing care needs. You can contact her to discuss what type of care services would help you to stay as independent as possible in your own home. 

Have your carers looked after someone with similar care needs to mine?

Our carers have years of experience in supporting people with a wide range of needs including people with age-related conditions, dementia, Parkinson’s, Alzheimer’s or neurological conditions such as a stroke or brain damage. Before you start receiving care, a manager will come and discuss your needs and help you decide what you would like the carers to help you with. 

How will you choose the most suitable carer for me?

Before you start receiving care, a manager will visit you and find out what kind of support you need. All of our carers are trained to the same high standard but if you have a specific health need we will arrange further training so that all of our carers can support you. 

Will the carer visit me in a specific time slot and tell me if they are delayed?

Yes a time slot will be arranged with you when a manager first visits you to discuss your care needs. They will indicate what time slots we have available so that you can choose one that suits your routine the best. If your carer is running late then they will inform our office team so that they can contact you (as long as phone signals are available). 

What sort of training do your carers get?

All carers receive a two-week induction programme where they complete the nationally recognised Care Certificate. They are then trained with another experienced carer for a further two weeks and introduced to clients and their care routines. Carers have to attend refresher training throughout the year in moving & handling, medication, dementia care and much more. They also undertake specific training if a client has a particular health need. 

What are your policies regarding privacy and confidentiality?

At Eden Country Care, we take the privacy and confidentiality of our clients very seriously. We adhere to strict policies and procedures to safeguard personal information and ensure confidentiality at all times. Our caregivers are trained to respect the privacy of our clients and maintain confidentiality regarding their personal and medical information. We only share information on a need-to-know basis with authorized individuals involved in the client's care, and we strictly adhere to all applicable laws and regulations regarding privacy and confidentiality. Your trust and confidentiality are paramount to us, and we are committed to upholding the highest standards of privacy and confidentiality in our care services.

I’m paying for my own care. Do you have a contract I can read before signing my own?

Everyone is provided with a care contract, and you can read this and ask our manager any questions you may have. You can also ask to view this before engaging us in care provision. 

How can I contact your care agency during the day, in an emergency or out of office hours? 

You can contact us on our main telephone number which will direct you to our out-of-hours emergency numbers when the office is closed. You can find our contact details here.

How do you involve clients and their families in the care planning process?

We involve clients and their families in the care planning process through open communication and collaboration. We conduct thorough assessments, develop personalized care plans based on their needs and preferences, and maintain regular communication to ensure the plan remains effective. Our approach prioritizes flexibility and adaptability to accommodate any changes in the client's condition or circumstances over time

How can I learn more?

Our experienced coordinators and managers are ready to discuss any care inquiries you may have. Whether you're seeking information about our services, exploring care options for yourself or a loved one, or simply have questions about home care, our knowledgeable team is here to help. Contacting us for information does not obligate you to book any services. We're dedicated to providing you with the information and support you need to make informed decisions about your care journey.

Contact: colette@edencountrycare.co.uk

Phone: 07889 706 852.